|
|
Alcatel-Lucent OmniTouch Call Center Office
Overview
The Alcatel-Lucent OmniTouch Call Center Office is an integrated call center solution which is specifically designed to meet the needs of small and medium businesses.
This professional solution targets not only small voice-oriented call centers, but also businesses with specific welcome needs. Simple, complete and flexible, the OmniTouch Call Center Office opens the door to new opportunities for revenue generation.
Benefits
- Improved quality of service and optimized use of company resources,
- Easy call management directly from the agent's computer screen,
- Enhanced visibility of agent performance and improved financial management.
Features
- Automatic call distribution with advanced call queuing mechanisms,
- Agent assistance application including session control and personal statistics,
- Supervisor console for group and agent monitoring and management,
- Statistics manager applications.
|
|
