Contact Center

Alcatel-Lucent OmniTouch Call Center Office
The Alcatel-Lucent OmniTouch Call Center Office is an integrated call center solution which is specifically designed to meet the needs of small and medium businesses. This professional solution targets not only small voice-oriented call centers, but also businesses with specific welcome needs. Simple, complete and flexible, the OmniTouch Call Center Office opens the door to new opportunities for revenue generation.

Alcatel-Lucent OmniTouch Contact Center Premium Edition
The award-winning Alcatel-Lucent OmniTouch Contact Center Premium Edition is designed for contact centers with 30 to 150 agents. Contact centers of this size do not always have the luxury of large and available IT departments to rely upon. That is why we are stressing the importance of operational efficiency; indeed, this new product was conceived to be immediately and intuitively operated by the contact center staff, namely managers, supervisors and agents. Alcatel-Lucent's latest contact center...

Alcatel-Lucent OmniTouch Contact Center Standard Edition
This is the ideal solution for companies with contacts centers that are mainly driven by voice interactions, and which address all installations, from small to large capacities. Alcatel-Lucent OmniTouch CC Standard Edition offers an embedded solution with the Alcatel-Lucent OmniPCX Enterprise, where the contact center capabilities, such as Supervision and Distribution, are managed within the call server.

Genesys Suite 7